1. Information We Collect
We collect information you provide directly to us:
- Account Information: Email address, name, password (encrypted)
- Payment Information: Processed securely by Stripe; we do not store card details
- Uploaded Content: Images you upload for content generation
- Usage Data: Features used, generations created, exports made
- Device Information: Browser type, IP address, device identifiers
2. How We Use Your Information
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve our AI models and user experience
- Detect and prevent fraud and abuse
3. Image Data and AI Processing
Images you upload are processed by our AI systems to generate content recommendations. We:
- Do not use your images to train AI models without explicit consent
- Store images securely with encryption at rest
- Automatically delete images after 90 days of inactivity
- Never share your images with third parties
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Stripe (payments), Supabase (database), Vercel (hosting)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
5. Data Security
We implement industry-standard security measures including:
- TLS encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Secure password hashing using bcrypt
6. Your Rights (GDPR/CCPA)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
- Object to certain processing activities
To exercise these rights, contact us at privacy@universalviralengine.com
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.
8. Data Retention
We retain your data for as long as your account is active. After account deletion:
- Personal data is deleted within 30 days
- Uploaded images are deleted within 7 days
- Anonymized analytics may be retained indefinitely
- Transaction records are retained for 7 years for legal compliance
9. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
10. International Data Transfers
Your data may be processed in the United States and other countries. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
11. Contact Us
For privacy-related questions or concerns, contact our Data Protection Officer at privacy@universalviralengine.com